Refund Policy

Sales on all Cookie Cutters are final. We do not offer refunds or exchanges

Cookie Cutters are used with food preparation we cannot except returns or exchanges,regardless of the purpose they were purchased for. Please double check sizes before ordering. If you have any questions feel free to contact us. 

Please see care instructions - Cookie Cutters that are damaged due to miss use or exposed to heat will not be refunded or exchanged.

Cookie Cutter Care Instructions - Cookie cutters are to be washed in warm soapy water ONLY. They are not dishwasher safe. They can also be damaged if left soaking in water for a period of time. 

Digital Files are nonrefundable or eligible for exchange due to the nature of the product.

You can always contact us with any questions at cookiecutterstudio.com@gmail.com 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is damaged during shipping or if you receive the wrong item, so that we can evaluate the issue and make it right. Please submit a picture of the cookie cutter in question when emailing. 

Cancelling an Order -  Some orders may be eligible for cancellation within 24 hours of placing your order with a 10% cancellation fee. If your order has shipped or has been 3D printed you will not be able to cancel it. Items are final sale, no returns allowed.